Key Responsibilities

Employee Services team is part of the Hire to Retire (Employee Services) stream which provides services and administration of the end-to-end transactional activities associated with the employee experience for employees and business units. The stream currently covers on-boarding, employee benefits, employee mobility, and off-boarding activities, and the scope is under expansion.  

• Provide timely and efficient people-related administrative support to employees, People department, line managers and external stakeholders, ensuring compliance with relevant legislation, corporate/local policies and industry best practice, throughout the Hire to Retire (Employee Services) stream, in accordance with the agreed service level
• Undertake the full range of transactional people-related administration responsibilities including but not limited to the following:
• Ensure employee records, both paper-based and electronic, are up to date and accurate
• Ensure that all employee data is entered into systems in a timely, accurate and consistent manner
• Respond and resolve where possible enquiries, issues and complaints; escalating as appropriate to Lead / Assistant Manager
• Escalate requests to relevant People managers in a responsive, timely and efficient manner
• Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropriately
• Ensure consistent people-related administration support to managers, employees and outside parties, within agreed parameters in order to maximize efficiency, effectiveness and confidence
• Administer people-related activities within agreed procedures, standards and timescales, as defined by the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)
• Work closely with business units along the Hire to Retire (Employee Services) stream
• Support Customer Services by providing FAQs and transcripts on general enquiries and resolving specific employee-related enquiries escalated from Customer Services
• Apply Lean processes to ensure that GBS meets or exceeds customer requirements
• Participate in process optimization initiatives where needed
• Given the handling of sensitive data, maintain confidentiality and observe data protection and associated guidelines where appropriate

Requirements

• Tertiary education in business, HR or relevant discipline
• 3+ years of experience in general HR administration within General Business Services / Shared Services environment, less experience will be considered for junior role
• Ability to multi-task between daily operations and project initiatives in a fast-paced environment
• Ability to collect and evaluate data
• Ability to research and analyse information to support decision-making
• Customer-centric
• Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet goals and objectives
• Capability to work independently with strong sense of responsibility
• Strong written and verbal Chinese (Cantonese) and English communication skills
• Open-minded in adopting technologies